FAQ's
Hardware FAQs
Where do I buy the GPS device?
TMS sell the GPS device directly to you and arrange for the device to be fitted as needed. TMS recommend what GPS device is best suited to your requirements.
Who installs the GPS device?
TMS have professional installers that install the device at the location of the vehicle/asset – wherever that is across Australia.
Can I transfer the GPS device from one asset to another?
What is a typical lifespan of a GPS device?
TMS use recognised and reliable GPS devices. They can last up to several years depending on their environment and operational treatment.
What is the accuracy of the GPS?
GPS devices transmit their location which is then shown on the TMS platform map. The accuracy of this depends on the physical GPS device installed and the GPS coverage in your location, but generally the position is accurate to 1to 2 metres in an urban area.
Can I buy the Smart Eye AI Cameras at a later time?
Yes – adding the AI Smart Eye cameras into your vehicle can be done at a later time, whenever you’re ready.
Tracking Platform FAQs
Does the tracking show real time location?
Yes – your vehicle is displayed on the TMS platform map real-time. If your driver says they are currently on Smith Street, then the map will show them on Smith Street.
How do I choose what features I need?
TMS Platform has hundreds of functions and features built for the telematics industry. TMS provide advice specific to your situation as to the features you would most use and benefit from.
TMS offer different levels which bundle features together. The lowest level is the ‘Basic Tracking’ level.
Can I upgrade solution re features on the web platform?
Yes – it is so easy upgrade your feature level options because we operate on a pay-by-the-month service.
You control when and what level you want to upgrade or downgrade to.
How many assets can I have on the platform?
Unlimited – you can have 1, 100 or 1000+ vehicles/assets on the system. The TMS Platform is built to scale and support whatever number of assets is needed by our customers.
How many users am I allowed?
Unlimited ! You can have as many users on the TMS platform as you need.
Costs & Training FAQs
What is included in the monthly service fee?
Your monthly service fee covers:
- use of the TMS Platform,
- online help,
- phone support,
- training,
- enhancements,
- customisations within agreed scope.
The features available to your business will depend on the level you have signed up for.
You can upgrade to a higher level of features at any time.
You can add new vehicles/assets at any time.
Can someone train me and my staff on how to use the web platform?
Yes – training is provided when you start your journey with TMS and whenever you need it. It is a standard inclusion in your monthly service fee.
Benefits FAQs
What are the benefits of tracking using the TMS Platform?
Tracking your vehicles and assets using the TMS Platform makes your job managing fleets and drivers so much simpler. It takes the guess work out of where your vehicles and assets are, where have they been, was there harsh braking, speeding events, does it need servicing – all these are captured and reported at the click of a button.
How is TMS different from their competitors?
TMS have been in business servicing customers across Australia since 2012.
We learnt the geomatic & GPS fundamentals at Melbourne University. From there we grew our knowledge and experience in building software for the Australian market, and have fine tuned and extended the Platform to provide what businesses are looking for. A platform that is rich in functionality, excellent in reporting yet simple to run and understand.
We work hard to bring you the best tracking platform and advice.
We continually improve the Platform, including the latest telematics functionality.
The end game is simple – improve our customer’s operations and bottom line, keep drivers safe and keep our customer’s compliant with regulations.
Yes – GPS devices can be installed in one vehicle/asset then transferred to another asset at your request. Fees apply for the new installation.
Some GPS devices do not need installation, they are designed as plug-n-play devices, known as OBD devices they plug into the OBD port under the vehicles front dash. These devices can be transferred from vehicle to vehicle at anytime.